Privacy Policy

Last updated: April 2026

1. Information We Collect

When you make a reservation or inquiry with NRG Hideaways, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Mailing address
• Payment information (processed securely through Stripe)
• Booking details and preferences
• Communications you send to us

2. How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Communicate with you about your booking, including confirmations and check-in instructions
• Respond to your inquiries and provide customer support
• Send occasional updates about our properties and promotions (you may opt out at any time)
• Improve our services and guest experience
• Comply with legal obligations

3. Third-Party Services

We use trusted third-party services to operate our business:

• Stripe — We use Stripe to securely process payments. Your payment card details are handled directly by Stripe and are never stored on our servers. Stripe's privacy policy governs their use of your data.
• Email services — We may use third-party email providers to send booking confirmations and communications.

4. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may limit some features of our website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. Payment data is encrypted and processed through Stripe's PCI-compliant infrastructure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for seven years for tax and legal purposes. You may request deletion of your personal data by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: [email protected]
• Phone: (828) 555-0190
• Address: New River Gorge, West Virginia